How do I return an item?

30-Day Money-Back Guarantee

Return any complete, like-new item within 30-days of purchase. Rest assured, items found to be defective or damaged at the time of purchase can also be replaced or refunded. We offer a full refund on complete, like new returns.

Easy Return Shipping


Please request return authorization online or give us a call. You'll then be able to print the return shipping label and authorization, and ship it back. *Note: Some items require OttoNavi’s review for return authorization approval. If the merchandise is return damaged, scratched, dented, smudged, and is missing any parts, the buyer may be responsible for up to 15% restocking fee.

1 Year Warranty on All Navigation System Units

OttoNavi will cover shipping on all defective returned units within 30 days of the product delivery date. Our customer care team can trouble shoot most product issues over the phone, if your issue cannot be resolved we will promptly issue a return authorization. We value your time and want to help resolve all problems quickly and efficiently. Your satisfaction is important to us and our goal is have your unit operating and on the road in the most convenient way possible. Your Warranty Covers Manufacturer All Defects but shipment for the package to return to our office and back to the buyer is covered by the buyer. Most common issues include, but are not limited to:

  • Defective Buttons
  • Faulty Screen Display
  • Bluetooth Connectivity
  • CD/DVD Drive
  • GPS Module
  • Steering Control Issues
  • Faulty Motherboard
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