Shipping & Returns

You may return* merchandise purchased from Otto Navi for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization (RMA) number. An RMA number must be issued within 7 calendar days after the date of delivery. An RMA number is valid for 14 calendar days after it is issued. Please fill out and return an RMA Request Form by clicking here

 

A processing fee of 20 percent will apply to the value of merchandise returned for a refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charges, installation charges or any third-party fees. Any associated fees beyond original purchase transaction shall be at the customer's expense.

 

If you purchased a product that you wish to exchange for an alternate item within 14 days of receiving it, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase.  If we see a new purchase for equal or greater value of your return, we will waive the 20% processing fee.

 

Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 20% processing fee will apply.  The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise.

 

All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged during shipment by the shipping courier, please contact us immediately as we must be informed within 14 calendar days from the date of receipt for all damage/shipping related claims. Damaged merchandise can be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 20 percent processing fee will apply.  The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your damaged merchandise.

 

Customer is resposible for all shipping cost both ways. Customer will need to send it back at their cost and will have to pay Otto Navi to have it re ship back to them.

We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return (excluding weekends and national holidays). We do not send advance replacements or replacements before we receive and inspect the returned merchandise.

To receive a replacement quicker, you may place a new order for the same item (shipping not included), and we will issue a refund for the full value of the returned product (including shipping), upon completion of our return process.

 

Please email us at customerservice@ottonavi.com or contact us by phone at 323-881-0550, Monday-Friday, 9:00AM-4PM Pacific Time) to receive an RMA number. You will be required to complete our product return form which will also provide helpful instructions for your return.

 

All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included warranty cards (without markings), and all instruction booklets and paperwork. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.

 

To locate the nearest shipping outlet, you may contact the following carriers:

            • UPS: (800) 742-587

            • FedEx: (800) 463-3339

            • USPS (Post Office): (800) 275-8777

 

Returned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important save the tracking information and to properly insure all merchandise being returned to Otto Navi.