Frequently Asked Questions | OttoNavi

Frequently Asked Questions

I have factory navigation on my vehicle, will this unit work?
Yes, our units will work but they will not be an easy plug and play installation.
You will need to hardwire the whole unit since the plugs will be different.

How do I know if I have premium sound in my vehicle?
The best way to find out is by calling your dealer and giving them your VIN number on the car. Another way is to check the speakers for a name brand (Bose, JBL, Rockford Fosgate, etc). If you have an amplifier or more than 7 speakers, that also qualifies as having premium sound.

I have premium sound or DSP on my vehicle, will this unit work?
Yes, they will work but you will need to bypass your current amp (hardwire the unit and get a 5 channel amp) in order for our unit to work properly. However, since you have premium sound (especially DSP users) you will notice a 20% drop in sound quality, this is why we usually don't recommend it.

Are these units backup camera ready?
Yes, all of our units are backup camera ready. They use RCA connections for the backup camera. Some of our units work with factory backup camera, you will need to refer to the product page.

I have Satellite Radio on my vehicle, will I be able to retain it with this radio?
No, our units doesn't have satellite radio function. However, since all of our units have A2DP (able to stream music through Bluetooth), many customers download a satellite radio app on their phone and stream it that way.

I have steering controls on my car, will I be able to retain these functions?
All of our plug and play units come with a steering control harness. Therefore, you will retain all of your steering control functions. If you purchase a universal unit with the dash kit you will need to buy an Axxess ASWC-1 module to retain the steering wheel control.

Will this unit fit perfectly or will I have to do some modification?
Our direct fitment plug and play units are made to fit and look just like an OEM unit. You will not need to do any type of modification during installation. The universal GPS stereo with a dash kit will require some splicing of the wires.

Do these units come with the map navigation already installed?
Yes, we upload the complementary navigation software on the units via SD card.
A North American map is installed by default, but we can also tailor to different map requests.

If the maps become outdated, how do we go about getting updates?
We always provide the latest maps on the units, however, if after time you receive a "Map is Outdated" message, you can simply contact us and we can send you an update.

If I pair up my phone to the Bluetooth on the unit, am I able to stream music from my phone through the unit?
Yes, all of our units support A2DP, once you pair up the phone to the Bluetooth of the unit, you can easily play the music from your phone, SoundCloud, Spotify, or any music app that you have installed on your phone.

Do these units have an AUX input?
Most of our units come with an AUX input to retain the factory aux port in the car, the rest have a 3.5mm input in the front. For units that don't have this input, you can easily purchase an RCA to 3.5mm adapter and run the AUX input.

Would I be able to connect an aftermarket amplifier and sub to this radio?
Yes, all of our units have RCA connections for aftermarket amplifiers. However, only certain units have a sub input.

What do your navigation stereos include with purchase?
All of our units come with all accessories needed for installation so you will not need to purchase anything else. They come with the main power harness, steering control harness or canbus, RCA connections, GPS antenna, and the user's manual.

The unit doesn't take DVD/CD's all the way in or it doesn't play them, whats going on?
Make sure you have removed the 2 screws that are on top of the unit. These will obstruct the DVD/CD from going in all the way.

Every time I put in a DVD or a movie, I get a safety message or the screen is black but I can hear the sound, what can I do?
By law, it is illegal to watch movies while driving. However, you can go to the setting and uncheck the "parking" box which allows you to play video while the car is in motion.

I have a backup camera installed to the unit but every time I put it in reverse, I get no image, why is that?
If you wish to connect a backup camera to the unit, you will need to connect the "REVERSE" cable to your reverse lights or anything that powers on when you put your car in reverse. Then connect the camera's RCA to the "CCD IN", "CAMERA" or "CAM IN" (Depending on the unit, they're labeled differently) on the back of the unit. Then you will need to place the camera on the back of you vehicle and run the other side of the RCA to the camera (unless its wireless). Then connect the camera's RED and BLACK (power and ground) to any power and ground source you can get a hold of.

What is the code for Bluetooth and factory settings?
Bluetooth: 0000 or 1234 (varies by the model)
Factory setting: 3367

Do you offer phone support?

Unfortunately, we do not offer phone support at the moment. Our most efficient way of communication is through our email We will respond to all emails within a 24 business hour window.